Muscat, Oman – The Mazda Service Drive 2024, was recently held at the Towell Auto Center L.L.C. Service Centers at Al Hail and Ghala, Muscat. This initiative exemplifies the successful combination of Towell Auto Centre’s regional proficiency with Mazda’s established global quality benchmarks. The Mazda Service Drive 2024 has become a landmark event in Oman’s automotive service industry, showcasing not only Mazda’s dedication to vehicle care and customer satisfaction but also highlighting TAC’s pivotal role in bringing these world-class services to the Sultanate.
Mr. Riyadh Ali Sultan, General Manager of Towell Auto Centre, stated, “We are proud to host the Mazda Service Drive 2024, an event that not only showcases our dedication to service quality but also our enduring partnership with Mazda. At Towell Auto Centre, we strive to provide an unmatched experience for our customers, ensuring that every Mazda vehicle, be it new or old, receives the highest level of care and attention.”
Following Mr. Riyadh Ali Sultan’s insights, the event featured Mr. Osada and Mr. Sakuma, distinguished engineers from Mazda’s Hiroshima, Japan headquarters. Their expertise was a major highlight, bringing an unparalleled level of proficiency to the service drive. Mr. Osada commented, “Our goal is to ensure that every Mazda, from the compact Mazda 2 to the spacious Mazda CX-90, receives the utmost care. We believe in a service that goes beyond technical excellence; it’s about creating a lasting relationship with each customer.”
Likewise, Mr. Sakuma added, “It’s not just about servicing vehicles; it’s about educating owners. We aim to empower Mazda users with knowledge about their cars, fostering a deeper understanding and connection with their vehicles.”
The response from the Mazda community in Oman was overwhelmingly positive. The event also offered exclusive benefits to car owners, like complimentary engine oil coupons and free car washes, further enhancing the customer experience and demonstrating Mazda’s appreciation for its customers.
A key feature of the Mazda Service Drive 2024 was its emphasis on customer education. Free tyre check-ups and personalized advice sessions conducted by Mazda’s engineers provided valuable insights into maintaining vehicles, empowering owners with knowledge and enhancing their vehicle ownership experience.
One satisfied customer shared, “The attention to detail by the Mazda team was remarkable. The free tyre check-up and personalized advice session not only enhanced my vehicle’s performance but also enriched my understanding of car maintenance. It’s this level of service that strengthens my loyalty to Mazda.”
The Mazda Service Drive 2024 in Oman was more than just an automotive service event; it was a reflection of Mazda’s commitment to excellence in both service quality and customer relations in partnership with Towell Auto Centre which is the official distributor of Mazda cars in the Sultanate of Oman since 1972. The event reinforced the brand’s reputation for quality and reliability and highlighted its dedication to creating an informed and engaged community. As the event concluded, it left a lasting impression on the participants, reinforcing their trust in Mazda and setting a new standard for automotive service events in the region.
